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Disclaimer

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This project has been funded with the support of the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

Leonardo da Vinci Turkish National Agency European Commission Education and Culture DG LLP Leonardo da Vinci
Welcome to IT-Call Project Portal
About IT-Call Imprimir Correo electrónico
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In Brief:

The call center concept has a significant role in business life in the communication between clients and companies or service suppliers. Although most of the contacts are performed in written and electronic form, the human touch is an unavoidable necessity in most of the cases due to increasing awareness of “customer satisfaction” phenomena which requires human interactivity in response together with efficient feedback and solution production within limited time frame. That is why almost all organisations are having a call line regardless of their size and operational fields.

 

The simple explanation of call center employment is “If you want to find a job where nothing counts but brains and voice, this is it”. Furthermore, some call center operators already have found that disabled workers stay in their jobs longer and are more loyal than other workers. They also tend to be older and better educated, and they will work for less. Thus, this is an untapped pool of labour that doesn't have many other options.

 

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What is recent in IT-Call?... Imprimir Correo electrónico
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The IT-Call Portal is now online.

IT-Call Integrated Training for Efficient Employability of Disabled People as Call Center Representatives was approved to be funded by mainly Turkish Leonardo da Vinci Nantional Agency during Autumn 2008, which led the acceptance of our partners applications who were successful in administrative compliance. After having signed the grant contracts, project has been started in September 2008 by relisation of the kick-off meeting during October 2008 in Antalya, Turkey.

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Subjects to be Addressed Imprimir Correo electrónico
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Subjects or problems intended to be addressed:

1. The elimination of “discouraged worker effect” needs to be included in the content for successful addressing the potential disabled call center employees,
2. The advantage of employing disabled people in the form of home based employment should be clearly defined from various aspects,

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IT-Call Project Tasks Imprimir Correo electrónico
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IT-Call Project Tasks:

1. The basic and minimum personal requirements of becoming call center representative,
2. The basic and minimum hardware requirements of becoming home based call center representative,

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Expected Results of IT-Call Imprimir Correo electrónico
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Expected Results of IT-Call:

After having planned data in hand, the training and guiding outline (curricula) will be worked out by means of categorizing the call center representatives depending on the sector, depending on the former results.

 
Objectives of the IT-Call Partnership Imprimir Correo electrónico
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The concrete objectives of the IT-Call partnership:

1. To improve intercultural dialogue among partners and to discover present individual backgrounds of partners while modelling and exchanging individual good work practices,

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The IT-Call Approach Imprimir Correo electrónico
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The approach to be taken to achieve these objectives:

1. First meeting will be devoted to presentation of partners about their general backgrounds and project scope specific background,

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Added Value of IT-Call Imprimir Correo electrónico
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As the project concept contains quite a wide spectrum to work with for attaining to satisfactory results, partners were selected from different background for complementary structure which is a must for such a project.

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Disclaimer - European Commission Imprimir Correo electrónico
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This project has been funded with the support of the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

 

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